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Terms & Conditions That Keep Your Account Safe

When you open an account with aplikasi rajabandot, you're agreeing to a straightforward set of rules that protect both your wallet and your play.

Account security verified at signupReal-time withdrawal holds for verificationSupport 7 days a week, 9 AM to 11 PM Jakarta time
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aplikasi rajabandot Terms & Conditions That Keep Your Account Safe
REACH OUR TEAM

How to Contact Us About Terms Questions

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account lobby during support hours. We respond to account and terms questions in English, Monday to Sunday, 9 AM to 11 PM Jakarta time.

Email Support

Send account or terms inquiries to [email protected]. Include your account username and the specific clause or policy question. We aim to reply within 24 hours on business days.

Account Settings

Log in to your account, select Settings, then scroll to Legal & Policies. You'll see the full terms, a link to request policy changes, and your data retention and deletion options.

HOW WE HANDLE YOUR DATA

Security, Privacy and Your Rights Under Our Terms

Account Verification

At signup, we verify your name, phone number and the bank account or e-wallet linked to your DANA, OVO, GoPay…

Withdrawal Holds and Confirmation

Every cash-out request is held for 2 to 24 hours while we verify the destination account matches your verified bank…

Cookie and Login Data

We store session cookies on your device so you stay logged in between visits.

Data Retention and Deletion

Your account data stays with us for seven years after closure, per Indonesian financial regulations.

Password and Device Security

Your password is hashed and never stored in plain text.

Policy Change Requests

If you believe a term is unfair or conflicts with local law, email support@aplikasirajabandot.

Frequently Asked Questions About Terms & Conditions

If you breach a material term—such as creating multiple accounts, using someone else's payment method, or engaging in fraud—we suspend your account pending review. You'll receive an email explaining the issue. You can appeal the suspension by replying with evidence within 14 days. Repeated breaches may result in permanent closure and forfeiture of balance.

Yes. Log into your account, go to Settings, then Personal Details. You can update your phone number, email and linked bank account. Changes to your withdrawal bank account require re-verification via SMS. Changes to your registered name require support approval and proof of identity.

Your account is active as long as you acknowledge the terms at signup and don't violate them. However, if your account sits inactive for 365 days with a zero balance, we may close it and report the closure in writing to your registered email. Reactivation is possible within 90 days of closure.

Yes. All games—live dealer tables, slots, sportsbook markets and crash games—operate under the same account terms, payment verification rules and dispute-resolution process. Game-specific rules (betting limits, payout percentages) are shown in each game's info panel.

Contact [email protected] with your transaction reference number from the account statement. Include a screenshot of the error. We investigate within 48 hours and confirm whether the charge was correct or issue a reversal. If your DANA, OVO, GoPay or QRIS provider charged a fee, we'll direct you to their support.

Yes. In your account Settings under Legal & Policies, click Export Terms. You'll receive a PDF signed with today's date and your account ID. This PDF proves you accepted the terms on that date and can be used for your personal records or dispute resolution.

No. Whether you play via web at aplikasirajabandot.club or download the mobile app, the same account terms, payment rules and dispute resolution apply. Mobile app updates are covered under the same terms; you accept them by updating the app.

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