Reference

Legal Framework We Build Around Your Account

Your account on aplikasi rajabandot operates under clear terms that spell out how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals are verified, and what happens…

Account terms tied to Indonesia lawPayment security through local railsData handling we keep transparentSupport channels open for disputes

Explore the Lobby Read FAQ

Where Our Terms Apply and What They Cover

aplikasi rajabandot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on aplikasi rajabandot, your account is governed by the terms published on this domain. Access and eligibility depends on local law in your region. Your deposits via DANA, OVO, GoPay and QRIS, your account balance, and all activity within the lobby

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are subject to our standard account agreement. Withdrawals are processed through the same payment rails you used to deposit, and we verify your identity before any transfer leaves our system. We do not hold funds beyond what you have actively deposited, and dormant accounts are subject
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to review after 12 months of no activity. If local law in your jurisdiction restricts access to certain games or betting types, your account reflects those restrictions automatically.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ABOUT POLICY

How to Contact Us on Legal or Account Matters

Your questions about our terms, your rights under local law, or disputes with your account go to our legal team. We answer inquiries through email within 48 hours on business days, and we keep a record of every request so we can show you what we resolved. If you need to change your account details, request a copy of your data, or object to how we use information, contact support directly — they escalate legal questions to our compliance desk. Players in Semarang and across Indonesia reach us in the same way, and response times do not vary by region.

Team online

Legal Email Inquiry

Send account terms questions, data requests or disputes to our legal desk. We respond within 48 hours on business days and keep a full record of your inquiry and our resolution.

Account Support Channel

Contact support through the in-app message centre or live chat during lobby hours. They route legal requests to our compliance team and ensure nothing gets lost.

Dispute Resolution

If you believe we've breached our terms, file a dispute through your account settings. We investigate within 14 days and provide written findings to your registered email.

HOW WE PROTECT YOUR ACCOUNT

Data Security, Cookies and Account Access Controls

Your account password is hashed on our servers — we never store it in plain text.

Password Encryption

Your password is hashed with industry-standard algorithms. We never see your actual password, and it cannot be recovered — only…

Session Cookies and HTTPS

Every login and deposit page runs on HTTPS. Session cookies keep you logged in; clear your browser cookies anytime to…

Two-Factor Authentication

Enable 2FA in your account security section. When you log in from a new device, we'll send a code to…

Transaction Record Retention

We keep your transaction history, deposits, and withdrawals for seven years.

Data Deletion After Closure

When you close your account, we delete your personal data 12 months later unless local law requires longer retention.

Payment Method Security

DANA, OVO, GoPay and QRIS transfers are encrypted end-to-end.

Your Rights, Data Access and Account Disputes

Below are the questions we hear most often about how our legal terms work, what you can do with your account data, and how to resolve a disagreement.

Yes. Go to your account settings and select 'Data Request'. We compile your profile data, deposits, withdrawals and game history into a downloadable file within seven days. You can also request it by emailing [email protected] with your account username.

Contact support immediately with the transaction ID and description of the issue. We investigate within 14 days. If DANA, OVO, GoPay or QRIS confirms the money was lost in transit, we refund your account. If the transfer was successful on both ends, we provide evidence and close the case.

We delete your personal information 12 months after closure, except transaction records which we keep for seven years for regulatory reasons. If local law requires longer retention, we comply with that law. You can request early deletion by contacting our legal team.

Yes. In your account privacy settings, you can opt out of marketing emails and promotional pushes. We will still send you account security alerts, deposit confirmations and withdrawal receipts — those are not optional because they protect your account.

Accounts with no login for 12 months are flagged as dormant. We may close them after another 90 days of inactivity. Before closure, we send an email to your registered address. Any balance remaining in your account will be held according to local law; contact us to reactivate or retrieve funds.

We do not sell your personal data. We share information only with payment processors (DANA, OVO, GoPay, QRIS) to verify deposits, and with legal authorities when required by court order or local law. All partners sign data-protection agreements.

Your account has a 'Game Restrictions' panel where you can block access to specific game categories or betting types. Restrictions take effect immediately and cannot be reversed until 24 hours have passed. Contact support if you need emergency help managing your account access.

Legal Framework We Build Around Your Account

How to Contact Us on Legal or Account Matters

Legal Email Inquiry

Account Support Channel

Dispute Resolution

Data Security, Cookies and Account Access Controls

Password Encryption

Session Cookies and HTTPS

Two-Factor Authentication

Transaction Record Retention

Data Deletion After Closure

Payment Method Security

Your Rights, Data Access and Account Disputes

01 Can I download a copy of my personal data and transaction history?

02 What happens if I dispute a withdrawal or deposit?

03 How long do you keep my account data after I close my account?

04 Can I restrict how my data is used for marketing or analytics?

05 What is your policy on dormant accounts?

06 Do you share my account data with third parties?

07 Where local law permits, what happens if I want to exclude myself from certain games?

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